About Us Team UKI are dedicated to your total satisfaction. If you have any suggestions or comments please email us at helpline@teamuki.com. We are based in Birmingham for over 17 years, distributing the Team, Kalorik, efbe-schott, Prostar rands of small domestic appliances. Our range comprises kitchen items, laundry and floor-care appliances and our customers include household national retailers and home shopping companies, as well as indepedent retailers and distribution. We also sell direct to the consumer via our online store or over the phone, where we take card transactions manually. If you prefer to discuss your requirements before placing your order over the phone, please call 0121 693 9221 between 1000-1630 Mon-Fri where we will process your order, the prices being the same as those from the on-line shop - we offer the same price and service. Thank you for looking!

Making A Purchase Making a purchase could not be easier. Browse our Catalog, and click on any items that you wish to buy and add them into the 'Shopping Cart'. If you're buying one item, go straight to Checkout. VAT and Shipping charges are clearly identified there, with the easy ability to cancel or amend should you so desire. You must select the country here. If you're buying more than one item, select Confirm. Then carry on shopping please! At any time, you can select Shopping Cart from the icons at the top or bottom of the page and proceed to Checkout. After you have finished your selection, click on Proceed or Next and you will be asked for a few details that we need to be able to satisfy the order. We accept credit and debit card payment, but sadly not Visa Electron. Credit and Debit card transactions are handled, we hope seamlessly, by Worldpay, leaders in secure internet transactions. We never see your credit card details, Worldpay handle the secure side of the transaction, verify your details, and their Confirmation is passed to us so that we can process your order. If you would like to know more, please feel free to contact Worldpay direct at www.worldpay.com

Shipping And Handling Depending on the make-up of your order, we will despatch goods by Royal Mail, or courier. Where possible, we use barcode traceable services, however the post is un-trackable.

Delivery Schedule We aim to deliver your order right away. We will normally send your order to you within 28 days, and our target is within 10 working days.

Back Orders If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK, VAT is added at the prevailing rate. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. If you incorrectly exempt yourself from VAT, then we reserve the right not to process your order. We will inform you and may refund you, less any finance charges already incurred by us. The prices shown exclude VAT and carriage, which is shown in the Checkout stage of the purchasing process. However, the descriptions of each item identify the actual price payable if you order one of those items.

Credit Card Security We know of no cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. The card details go directly to Worldpay, one of the most secure sites on the internet. We never see the card numbers, nor are they held anywhere but with Worldpay.

Guarantee Our products are covered by our 12-month domestic use warranty; any warranty claims arising from delivery MUST be notified within 24-hours of receipt, otherwise we cannot be responsible. Your warranty period starts from when we despatch the item to you. Any items for return must be in their original packaging, clean and packed with due regard to sharp edges and other hazards. Your statutory rights remain and these are per the Distance Selling guidelines issued by the DTI. If you return an item within warranty, then carriage to us is on your account (will be refunded only if the item is faulty and shows no evidence of abuse or non-maintenance in line with the item's instructions). If the item is defective, we will repair or replace the item at our discretion and return it to you at our expense, the original warranty expiration will apply. If the item is not defective, then we may return the consignment with carriage charges forward (to your account). If you return an item for reasons other than warranty, any refund will be based on the product and packaging condition when received here but in any case will exclude the carriage element of the original transaction.

Reaching Us If you need to reach us, please email us on helpline@teamuki.com, alternatively, you can call on 0121 693 9221 between 1000 and 1600 hours, Monday-Fridays, excluding bank holidays etc.

Privacy Policy We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We don't have access to your card details, so your transaction details are not held by us; even payments over the phone are in fact entered on the Worldpay site (via a special merchant's terminal), so the transaction details are not recorded or retained by us. We do retain your name, address and item bought and we may contact you in the future if we have any promotions. We do not disclose our information to any third parties.